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NYC BLACK CAR SERVICE

Frequently asked questions

Practical answers before you book

Find answers about quotes, airport pickups, vehicle requests and how the WhatsApp form works. Confirm the exact terms for your itinerary with the team before booking.

Need another answer?

Call or message with the details of your trip.

How do I get a price?

Send your pickup, destination, date, time, passenger count and vehicle preference. The team will provide a trip-specific quote after reviewing availability.

Is my ride booked when I fill out the form?

No. The form opens WhatsApp with a prepared message. Tap Send there, then wait for the team to confirm availability, price and reservation details.

Can I request a specific vehicle model?

You can share a preference. The available class and exact vehicle are confirmed directly before booking.

Do you provide airport pickups?

You can request pickups at JFK, LaGuardia and Newark. Add your flight number and confirm meeting instructions with the team.

Are tolls and gratuity included?

Ask the team to specify tolls and gratuity in your written quote. Inclusion can vary by itinerary.

What is the cancellation policy?

Ask for the cancellation terms for your booking before confirming. Terms are provided with the trip details.

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Frequently asked questions

Can I request a specific vehicle model?
Is my ride booked when I fill out the form?
Do you provide airport pickups?
What is the cancellation policy?
How do I get a price?
How much free wait time do I get?

60 minutes after landing on international arrivals, 30 minutes on domestic arrivals and 15 minutes on all other pickups. After that, waiting is charged in 15-minute increments at the hourly rate.

Are tolls and gratuity included?

Yes. Every fare we quote is all-in: base fare, tolls and standard gratuity. Airport parking is included for curbside pickup; meet-and-greet inside the terminal is a $25–40 add-on.

What happens if my flight is delayed?

We track every inbound flight and adjust the pickup time automatically. A delay does not change your fare, and your free wait time starts when the aircraft lands, not at your original booking time.

Sedan or SUV — which should I book?

A sedan seats 3 passengers with 2 large bags and 2 carry-ons. An SUV seats 6 with up to 6 large bags, for roughly 35–40% more. If you have more than two large suitcases, or a car seat plus luggage, book the SUV.

Can I get a child seat?

Yes, free of charge. Rear-facing, forward-facing and booster seats are available, and must be requested when you book so the chauffeur arrives with the right one fitted.

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